How do I request an interpreter?
You can submit a request directly through our online platform. Simply fill out the job details and we’ll match you with an available interpreter as soon as we can.
What locations do you serve?
We proudly serve counties throughout Northern California, including Alameda, Contra Costa, Del Norte, Humboldt, Lake, Marin, Mendocino, Napa, San Francisco, San Mateo, Santa Clara, Santa Cruz, and Sonoma. For virtual services, we can support clients anywhere in the United States of America.
What types of interpreting do you offer?
We provide American Sign Language (ASL) interpreting and other modalities such as tactile, close-vision, and Certified Deaf Interpreters (CDI/DI). Need something specific? Just ask!
Are your interpreters certified?
Yes, we work with nationally certified interpreters (RID, NAD, BEI) and qualified professionals who meet the highest standards for ethical and accurate interpreting. We also partner with experienced Deaf interpreters for specialized communication needs.
What’s the difference between an ASL interpreter and a Deaf interpreter (CDI/DI)?
A Deaf interpreter is a Deaf or hard-of-hearing individual specially trained to work as part of a team with a hearing interpreter. CDIs bring cultural and linguistic expertise that is especially helpful when working with Deaf clients who use non-standard or visual-tactile communication methods.
How much notice do you need to book an interpreter?
We recommend booking as early as possible to guarantee availability, but we also offer same-day and emergency coverage depending on interpreter availability.
What are your rates?
Our rates vary based on the assignment type, location, and duration. Thanks to our streamlined platform, we keep costs competitive and transparent. Contact us for a quote.
Are your services ADA and HIPAA compliant?
Absolutely. All our interpreters are trained in confidentiality, ethics, and compliance to ensure privacy and professionalism in every setting.
What if I need to cancel or reschedule?
We understand that plans change. Cancellations made within our required 48 business hours notice period will incur no fees. Late cancellations will be subject to full billing. Reach out as soon as possible so we can work with you.
Can I request a specific interpreter?
Yes! If you have a preferred interpreter, let us know in your request. We’ll do our best to accommodate your preference based on availability.
What should I expect when working with an ASL interpreter?
When working with an ASL interpreter, you’re partnering with a trained professional who facilitates communication between Deaf and hearing individuals. Here’s what to expect:
Direct Communication: Speak directly to the Deaf person, not the interpreter. The interpreter will relay your message accurately and completely in American Sign Language, and vice versa.
Neutral and Confidential: Interpreters are bound by a professional code of conduct. They do not add, omit, or alter information and they keep everything confidential.
Positioning Matters: For effective communication, the interpreter will position themselves where both parties can see and hear clearly. Be flexible and allow them to arrange seating if needed.
Pacing: Speak naturally, but not too fast. If there are visual aids, written documents, or complex terminology, it helps to provide those in advance when possible.
Cultural Competence: Interpreters understand both Deaf and hearing cultures. They may briefly clarify cultural references or adjust language to ensure full understanding.
Team Interpreting: For longer sessions (typically 1 hour or more), a second interpreter may be present to ensure accuracy and reduce fatigue.
The goal is to create an inclusive, respectful space where communication can flow freely.
Who is responsible for paying for an interpreter?
Under the Americans with Disabilities Act (ADA), the business, organization, or agency hosting the service or event is responsible for covering the cost of sign language interpreting services, not the Deaf or hard of hearing individual. This applies to Title II entities (State & local governments) and Title III entities (Businesses and nonprofit organizations that serve the public). The ADA requires these entities to ensure communication with people who have communication disabilities is as effective as communication with those without disabilities. This means providing qualified interpreters when necessary, at no cost to the individual receiving the service.
Will I have to pay a minimum charge?
Yes, most on-site interpreting services come with a two-hour minimum charge. This industry standard accounts for the interpreter’s travel time, scheduling gaps between assignments, and overall availability to meet your specific needs. Additional charges may apply for Mileage or travel time, depending on distance.
