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DCARA
  • HOME
  • ABOUT DCARA
    • About Us
    • Board of Directors
      • Apply
    • Staff
    • Coalition of Agencies
  • DEPARTMENTS
    • Advocacy Department
    • Employment Department
    • Youth and Family Department
    • Interpreting Department
  • CAREERS
  • CONTACT
    • Office Locations
    • Complaints / Grievance
  • EVENTS
  • DONATE
  • DONOR APPRECIATION
  • REQUEST AN INTERPRETER

Tax & Stimulus Payment Series | Part 3.5

admin
March 10, 2021
Community Education

If your EIP Card got destroyed, lost or stolen

[VISUAL DESC: Kata, white woman with shoulder length gray/white hair wearing gray long sleeved shirt. Behind her is a navy blue background.]

[BEGIN TRANSCRIPT]

If you received a destroyed card/mail, accidentally threw away the card or the card was stolen you can call and report your stolen/lost card. The card will be deactivated to prevent anyone from using it and you can request a replacement Card that will be sent to you at no cost.

Step 1: Call number #1-800-240-8100

Step 2: It will ask you which language English or Spanish

Step 3: It will ask you: Activate Card or Customer Service, press one; It will ask you if the card is damaged or stolen/lost, press two.

Step 4: It will ask the last six digits of your social security number, you will need to provide that information.

Step 5: It will ask your zip code.

There are a few more steps that we are unable to verify, however proceed through all the steps.

Once you have received a new card check out our vlog on activating your card. Please do not forget your PIN number. It is very IMPORTANT that you remember the PIN number.

Now, after requesting a new card and activating it, what can you do now? Check out our next vlog!

[END TRANSCRIPT]

Tags: eip stimulus cards tax
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Tax & Stimulus Payment Series | Part Three
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